Service Summary

Whitehall Randall and Associates Ltd are regulated by the Financial Conduct Authority to carry out claims management activities. Our FCA reference number is FRN 829767. You can check this information on the FCA website.

Our service is to recover on your behalf losses that you have incurred as a result of negligent, non-compliant, unfair or illegal activities.  This may include disputes regarding contracts or the payment of claims.   We will initially assess the validity of your potential claim, and if we agree to pursue the claim, we will manage it to its conclusion. We will initially assess whether or not you have a claim and if you have other ways of pursuing a claim.  We will keep you regularly updated on the progress of your claim on at least a bi-monthly basis by email telephone or post.

You can make a claim yourself free of charge by setting out details of the alleged negligence to the defendant.  If your claim is rejected you can potentially refer it to one of the following: – The Financial Ombudsman Service, The Pension Ombudsman, The Legal Ombudsman or the Financial Services Compensation Scheme.  If you have however made representations yourself it is unlikely we would take your claim on subsequently. You may have access to another Alternative Dispute Resolution Scheme.

Initially, we expect you to provide us with a description of the circumstances giving rise to the potential claim.  We may ask to see any paperwork you have.  You must also inform us if you are currently previously or considering bankruptcy, an IVA or debt relief order.  This may impact on what compensation is payable to you personally and what may be due to your creditors.

We will not make any initial charge to take on your compensation claim and will only take a fee in the event of a successful claim.  This will be 20% of the final compensation paid, plus VAT (currently 20%) making a total including VAT of 24%.  You may have heard this referred to as “no win – no fee”.

To give you some examples if we obtain £1,000 in compensation you will pay us a fee of £200, plus £40 in VAT.  A total of £240.  If we obtain £3,000 in compensation you will pay us a fee of £600, plus £120 in VAT.  A total of £720.  If we obtain £10,000 in compensation you will pay us a fee of £2,000, plus £400 in VAT.  A total of £2,400. At the time you are invoiced the rate of VAT may be higher or lower than 20%.  You will be invoiced at the prevailing rate.  In respect of invoices outstanding for more than 30 days we reserve the right to charge interest at the prevailing county court rate.

We will keep you regularly updated as to the progress of your complaint.  Updates will not be at intervals of longer than six months and we would anticipate far shorter intervals.

If you wish to cancel the agreement you have signed with us you may do so without charge within 14 days of the date of signing our contract.  You can do so by any reasonable means i.e. letter, telephone to 01322 291566, write to us,  email or use the cancellation form which is provided in our postal pack.

You may also cancel our services after a period of 14 days.  At that point, depending on how long has passed since we started work, the amount of work carried out and the prospects your claim has for success, we reserve the right to charge you up to 20% plus VAT of any potential compensation payable  We do not charge an “hourly rate” and we are bearing the costs and risks associated with the management and prosecution of your claim.  In the event that you wish to cancel our contract part way through; our fee will be limited to what is fair and reasonable in the whole of the circumstances.